At Men Sport Shop, we stand behind our premium athletic wear just like we stand behind your performance. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure you get exactly what you need to perform at your best.

Our Return Policy

You may return most items within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required (order number or receipt)

Note: For hygiene reasons, we cannot accept returns on the following items:

  • Hats (all types)
  • Sandals
  • Underwear (if included in Clothing category)

How to Initiate a Return or Exchange

Follow these steps to process your return or exchange:

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information (or use our template below):

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Men Sport Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange: [Product Name(s) and SKU if available]

Reason for return/exchange: [Please specify]

For exchanges, I would like: [New Size/Color/Item]

Shipping Address: [Your Full Address]

Thank you,
[Your Full Name]

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Package and Ship Your Return

Securely package your items and include the RMA number on the package. Ship to:

Men Sport Shop Returns
4688 Cemetery Street
San Jose, US 95113

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

Refund Process

Once your return is received and inspected (typically within 3-5 business days after arrival):

  • We will process your refund to the original payment method
  • Refunds may take 5-10 business days to appear in your account, depending on your financial institution
  • For exchanges, we will ship your new item once the return is processed

Important: Original shipping fees are non-refundable. For orders that qualified for free shipping, a $12.95 shipping fee will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free replacement or refund.

International Returns

For customers outside the United States:

  • Return shipping costs are the responsibility of the customer
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Questions?

Our customer service team is ready to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Hours: Monday-Friday, 9AM-5PM PST

We appreciate your trust in Men Sport Shop for your performance wear needs. Our returns policy reflects our commitment to your complete satisfaction, just as our athletic wear is designed to support your peak performance.