About Our Products

Q: What types of products does Men Sport Shop offer?
A: We specialize in high-performance sportswear for active men, including accessories, boots, clothing, coats & outerwear, dresses, hats, hoodies & sweatshirts, pants, sandals, shirts & tops, shoes, shorts, skirts, and sneakers & athletic shoes.
Q: Are your products suitable for professional athletes?
A: Absolutely! Our performance gear is designed to meet the demands of both professional athletes and fitness enthusiasts who value quality and performance in their sportswear.
Q: How do I choose the right size for my sportswear?
A: Each product page includes detailed size charts. We recommend measuring yourself and comparing your measurements with our size guide to ensure the perfect fit for optimal performance.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to protect all payment transactions. Your financial information is processed securely through our trusted payment gateways.
Q: Can I change or cancel my order after placing it?
A: You may request order changes or cancellations within 1 hour of placing your order by emailing [email protected]. After this window, your order will likely be in processing and cannot be modified.

Shipping & Delivery

Q: Where do you ship to?
A: We ship worldwide, excluding some Asian and remote regions. Our global reach ensures active men everywhere can access our premium performance wear.
Q: What are my shipping options?
A: We offer two shipping methods:
– Standard Shipping via DHL/FedEx: $12.95, delivers in 10-15 business days after dispatch
– Free Shipping via EMS: Free on orders over $50, delivers in 15-25 business days after dispatch
Q: How long does order processing take?
A: Our team processes all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a shipping confirmation with tracking information once your order is dispatched.
Q: Can I track my order?
A: Yes! You’ll receive a tracking number via email when your order ships. Use this to monitor your package’s journey until it arrives at your doorstep.

Returns & Exchanges

Q: What is your return policy?
A: We offer hassle-free returns within 15 days of delivery. Items must be unused, in original condition with tags attached. Visit our Returns page for detailed instructions on initiating a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Q: How long does it take to process a refund?
A: Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method.

Customer Service

Q: How can I contact customer service?
A: Our dedicated team is ready to assist you at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
Q: What are your business hours?
A: Our customer service team is available Monday through Friday, 9 AM to 5 PM PST. Emails received outside these hours will be addressed the next business day.
Q: Where is Men Sport Shop located?
A: Our headquarters is located at 4688 Cemetery Street, San Jose, US 95113. Please note this is not a retail location – we operate exclusively online to bring you the best performance gear directly.

Still have questions? We’re here to help! Email us at [email protected] and our team will be happy to assist you.